SCALE

Description

Computer software for providing telephone call center resource and telephone call center feature management functions for predictive dialing systems and inbound call centers, namely, computer software for use in performing and controlling outbound telephone dialing; computer software for use in receiving, answering, switching, transferring, routing, queuing, tracking, monitoring and terminating inbound telephone calls; computer software for use in managing the blending of inbound and outbound calls; computer software for generating management reports for a telephone call center; computer software for communicating information to customers through automatically created and deployed prewritten scripts and computer screens; and computer software for accessing and displaying real time data from available telephonic, e-mail, Internet and database information for customers on a desk top computer , and user manuals packaged therewith