SCP CONNECTED CARE

Description

Patient engagement services, namely, providing SMS, email or telephone communications with patients to assist patients in finding the right sites of care and healthcare providers, to assist patients with medical appointment scheduling, and to assist patients with completion of the comprehensive medical questionnaires prior to primary care provider appointment; Telemedicine services, namely, providing a nurse triage line to take inbound calls and support patients in determining the best site of care for their immediate needs; Patient engagement services, namely, providing inpatients an interactive text or link to online questions to communicate service feedback immediately and throughout their hospitalization so issues can be resolved in real time; Patient engagement services, namely, providing inpatients an interactive text or link to allow patient to talk with a non-clinical coordinator that provides feedback to hospital caregivers; Telemedicine services, namely, providing hospitalization discharge information to patients and familiar members; Patient engagement services, namely, providing SMS, email or telephone communications with patients post-discharge to coordinate medical follow-up visits, clarify discharge instructions and provide service escalation opportunities; Patient engagement services, namely, providing SMS, email or telephone communications with patients post-discharge to coordinate and reconcile medications with pharmacists; Patient engagement services, namely, providing SMS, email or telephone communications with patients post-discharge to schedule transitional care management visits; Patient engagement services, namely, providing SMS, email or telephone communications with patients post-discharge to enroll such patients in remote patient monitoring programs offered by others; Patient engagement services, namely, providing interactive text questions to patients post-discharge with options based on their needs to appointment scheduling support or a direct telehealth visits.